At Pier St Barth, every garment is crafted to order rather than mass-produced. This allows us to minimize waste and maintain the highest standards of quality and craftsmanship.

We kindly ask customers to review sizing carefully before placing an order. If you require assistance, our team is always happy to help.

Exchanges

We are pleased to offer exchanges for eligible items.

To qualify for an exchange:

- Your request must be made within 14 days of delivery.
- Items must be unworn, unwashed and unused.
- All original tags and packaging must be intact.
- Items must be free from fragrances, stains, marks or damage.

Exchange requests are subject to inspection and approval upon receipt.

Return Shipping

Unless required by applicable law, customers are responsible for:

- Return shipping costs
- Shipping insurance (recommended)
- Any duties, taxes or customs charges associated with returning the item

Pier St Barth is not responsible for items lost or damaged during return transit.

Refunds

As a general policy, Pier St Barth does not offer refunds for change-of-mind purchases.

Where a customer has statutory cancellation or return rights under applicable consumer protection laws, those rights will be honoured in accordance with the laws of the country governing the sale.

Approved refunds, where legally required or otherwise agreed by Pier St Barth, will be processed to the original payment method.

Original shipping charges, duties and taxes are non-refundable unless required by law.

Faulty or Incorrect Items

If you receive an item that is defective, damaged or incorrect, please contact us within 7 days of delivery.

Where a manufacturing defect or shipping error is confirmed, Pier St Barth will arrange an appropriate remedy, which may include:

- Replacement
- Repair
- Exchange
- Refund (where required by law or at our discretion)

Photographs may be requested before a return is authorised.

Bespoke & Personalised Products

Products that have been personalised or produced to a customer’s individual specifications - including custom embroidery, monograms, bespoke sizing or other personalised features - cannot be cancelled, exchanged or refunded except where required by applicable law or where the item is faulty.

International Orders

Customers are responsible for ensuring compliance with their local import regulations.

Any customs duties, taxes or brokerage fees imposed by the destination country remain the responsibility of the customer unless otherwise stated.

Your Statutory Rights

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be excluded under applicable law.

One Complimentary Exchange

We offer one (1) complimentary exchange per order.

This does not include:
- Reverse pickup / return handling
- Reshipping of the replacement item

Additional Exchanges

Any exchange beyond the first is:
- Subject to approval, and
- Chargeable to the customer

This does not include:
- Return shipping
- Reshipping of new items
- Handling and processing fees

All applicable charges must be paid in advance before the exchange is processed.

Final Sale After Exchange

Once an item has been exchanged:
- It is considered final sale
- No further exchanges, credits, or claims will be accepted

Eligibility for Exchange

To qualify:
- Items must be unworn, unwashed, and unused
- All original tags and packaging must be intact
- Any item returned in unsuitable condition will be rejected and sent back

Exchange Window

All exchange requests must be made within 14 days of delivery.

Made to Order Policy

As all items are produced on demand:
- We do not hold inventory
- Exchanges are subject to production timelines
- Slight variations may occur as part of the handcrafted process

Duties & Taxes

Abuse of Policy

We reserve the right to decline exchanges or future orders in cases of repeated or unreasonable requests.